Gartner Report
Analyst Research
MX-ONE comes with a family of Unified Communication products to help users within an organisation increase their productivity and efficiency to offer top notch customer service.
The user-friendly Contact Management Suite (CMG) offers you a wealth of tools, such as instant messaging, corporate directories, call logs and presence profile management. CMG is integrated with Microsoft Office/Outlook, Lotus Domino/Notes and Novell/GroupWise. CMG’s PC-based attendant is designed to help people with impaired vision.
A sophisticated and modular multimedia contact center solution, Aastra Solidus eCare, integrates with existing infrastructures as well as with customer business processes and applications. Based on MX-ONE, it provides unrivaled customer service across all media, unique skills-based routing and agent desktop applications. And cost-effectiveness beyond compare.
The introduction of CSTA V3/XML, in combination with SIP, offers existing customers better integration for Unified Communications applications. It enables them to introduce new presence engines that use interfaces based on open standards.
For total control of all your messages, Onebox offers everything from basic voicemail to a comprehensive unified messaging and fax system. It is fully compatible with Microsoft Outlook, Lotus Notes and Novell GroupWise.
Contact Management Suite (CMG)
Aastra Contact Management suite offers a comprehensive set of applications that meets the different needs of a wide range of companies and industries, and adds value such as professional ways of communicating and collaborating with customers and partners.
Microsoft UC Integration
Microsoft’s Unified Communications solutions use the power of software to streamline communications. Aastra’s MX-ONE Telephony Server integrates with Microsoft UC solutions directly via a SIP connection.
- MX-ONE has obtained Microsoft certification for direct SIP integration with OCS 2007 R2 and Exchange UM 2010, including encryption
- MX-ONE supports SIP/Dual forking and RCC integrations with OCS 2007 R2
- Allows MX-ONE customers to leverage existing MS OCS investments
- This tight integration provides customers with easy setup, support and use
Solidus eCare Multimedia Contact Center
The ultimate goal for any company is to build long lasting relationships and loyalty with their customers. Aastra Solidus eCare contact center is dedicated to in building the best contact with your customers.
- Satisfied Customers
- Cost Savings
- Profit Generation
- Easy Integration with your Business applications
- Satisfied Employees (flexible work environment)
- A Future Proof Multi Media Platform
Solidus eCare Lite
Based on the same skill based routing functionality as our Multimedia Contact Center, Solidus eCare Lite addresses the small call center needs and helping your enterprise always delivering the best customer service.
- Skills-based call center solution
- Up to 50 concurrent agents
- InTouch+ for back office staff
- License upgrade to multimedia contact center in seconds
OneBox
Aastra OneBox is a feature-rich voice messaging system supporting all the traditional voice mail features and can be expanded into a complete Unified Messaging and Fax system.
Hospitality Solutions
We understand that your customers aren’t merely customers – they’re guests. They expect your hotel to be their home away from home, with services that allow them to forget the inconveniences of being on the road.